Customer Service.png

Customer Service

from $30.00

1️⃣ Email Management & Response

  • Tasks: Responding to inquiries, sorting emails, flagging urgent messages, and drafting template responses.

2️⃣ Social Media Customer Support

  • Tasks: Managing customer inquiries on platforms like Instagram, Facebook, and Twitter; responding to comments, direct messages, and addressing customer complaints.

3️⃣ CRM Management

  • Tasks: Updating customer databases, managing contacts, tracking customer interactions, and ensuring that customer information is up-to-date

4️⃣ FAQ & Knowledge Base Management

  • Tasks: Creating, updating, and maintaining FAQs, knowledge bases, or help center articles.

5️⃣ Customer Feedback & Surveys

  • Tasks: Sending surveys, collecting customer feedback, and analyzing results to improve the service or product.

Hourly Rate:
Quantity:
Add To Cart

Customer Service

from $30.00

1️⃣ Email Management & Response

  • Tasks: Responding to inquiries, sorting emails, flagging urgent messages, and drafting template responses.

2️⃣ Social Media Customer Support

  • Tasks: Managing customer inquiries on platforms like Instagram, Facebook, and Twitter; responding to comments, direct messages, and addressing customer complaints.

3️⃣ CRM Management

  • Tasks: Updating customer databases, managing contacts, tracking customer interactions, and ensuring that customer information is up-to-date

4️⃣ FAQ & Knowledge Base Management

  • Tasks: Creating, updating, and maintaining FAQs, knowledge bases, or help center articles.

5️⃣ Customer Feedback & Surveys

  • Tasks: Sending surveys, collecting customer feedback, and analyzing results to improve the service or product.

Hourly Rate:
Quantity:
Add To Cart

This Service Includes:

  1. Product Inquiries: Answering questions about products or services, such as availability, features, or pricing.

  2. Appointment Scheduling: Setting up appointments for clients, coordinating schedules, and sending reminders.

  3. Customer Feedback Collection: Gathering customer feedback via surveys or direct outreach to improve services.

  4. Data Entry: Inputting customer information, managing CRM systems, and updating customer databases.

  5. Social Media Interaction: Responding to customer inquiries and comments on social media platforms.

  6. Follow-up Communication: Reaching out to customers after service delivery to ensure satisfaction and encourage repeat business.

  7. Email Management: Responding to customer inquiries, filtering important messages, and organizing emails for easy access.